When I first entered the realm of smartphone existence in June of 2009, I went with the Palm Pre. I made a really bad decision for a few good reasons:
1) One of my very close friends works as a mobile technology analyst for a very large bank. He anticipated that, based on the initial reviews the Pre was getting, it could be the phone to finally break the iPhone’s choke hold on the smartphone market. I am a fan of dark horses.
2) Being one of the first-wave adopters was a risk, and I am a risk-taking sort of person.
3) My contract with Verizon was up and the Pre was just about to be released.
When I first got it, I was ecstatic. I still appreciate many of its features: Its Linux-based Web OS operating system is sleek and intuitive, its universal address book flawlessly syncs information between your online and mobile contacts, and its battery life is pretty good once you learn that searching for signal and the GPS are what drains it (putting it in airplane mode when you’re out of range and disabling the GPS fixes this).
But it didn’t take long before I started to encounter some deal-breaking problems. On multiple occasions (including right now), it would seemingly arbitrarily decide to stop syncing my email. The first time this happened, hours on the phone with tech support and two trips to the Sprint store could not remedy the problem, and I ended up getting a replacement phone. Sprint’s tech support is so abysmal that the next five times this happened, instead of stressing myself out by dealing with those people, I simply went without email on my phone until the problem seemingly arbitrarily fixed itself after a few days/weeks. It’s gotten extremely sluggish over time, with the touch-screen commands executing a good 5 seconds after they were initiated, sometimes more. The camera phone app now takes minutes to open, if it does at all. And finally, the PHONE APP broke, so I haven’t been able to make or receive calls for about two months.
It soon became clear the Pre was not the dark horse some had hoped it would be. Aside from the hardware problems, or maybe because of them, mobile application builders stopped investing time and resources on WebOS aps. And the app catalog was a mess to begin with, and nobody ever cleaned it up. I could get by for a while, but then even the facebook app stopped working and I couldn’t post photos to the web anywhere with my phone. After Twitter changed its authentication method to OAuth, none of the Twitter apps for the Pre worked anymore, and still nobody has bothered to fix them or make new ones.
Me = Fed up.
Thankfully, my friend Dave Winer, after seeing me suffer in a state of smartphone limbo for quite some time, gave me a spare phone he had as an early birthday present. Thank you X a million, Dave!!!